At Hanna Peters, you'll find a carefully curated collection of bridal accessories, jewellery, and handmade designs. Many of our items are specially crafted to order by specialized ateliers and designers. Therefore, always read the product information and the stated production time before ordering.

Production time

Many of our accessories are made to order and are handmade only after your order has been placed. The production time varies per design and is, where applicable, stated on the relevant product page. The indicated production time is an estimate and is separate from the shipping time. As it involves handmade work, production may occasionally take slightly longer in exceptional cases. Do you need your order before a specific date, for example, for your wedding? Then preferably contact us before ordering. We can then check if timely delivery is feasible.

Handmade & unique products

A large part of our collection is handmade. We also work with natural materials, such as freshwater and baroque pearls, and with hand-shaped or hand-painted components. As a result, small differences may occur in shape, colour, texture, size, and placement of details, among other things. These natural and artisanal variations are not a manufacturing defect but part of the product's unique character.

Shipping

Once your order is ready, it will be carefully packaged and shipped to the delivery address provided with the order. The available shipping methods and costs will be displayed during checkout. The shipping time starts after any production time has been completed. The stated delivery times are indicative. Once a package has been handed over to the carrier, delays may occur over which Hanna Peters has no direct influence. For international orders, local import duties, taxes, and customs fees may apply. These costs are, to the extent permitted by law and unless otherwise indicated at checkout, for the account of the recipient.

Rush orders

Do you need an accessory on short notice? Please contact us before placing your order. We will gladly explore whether expedited production is possible. This depends on the chosen design and the atelier's availability. Additional costs may be associated with a rush order. These will always be discussed with you in advance.

Returns

For online purchases, the applicable Dutch and European rules for consumer purchases and the right of withdrawal apply. For standard items that have not been custom-made to your personal specifications, a statutory right of withdrawal may apply. For products that are specially made or personalized according to your personal wishes or specifications, the statutory right of withdrawal may be excluded. Where this applies, it will be clearly indicated before purchase. A product is not automatically excluded from return solely because it is handmade or made only after ordering. Therefore, we assess this based on the specific product and how it was ordered.

Return conditions

When a product is eligible for return, it must be unworn, unused, and undamaged, and, as far as reasonably possible, returned in its original packaging. Please contact us before returning, so we can provide you with the correct return instructions. The costs for a regular return are borne by the customer, unless it concerns a wrongly delivered, damaged, or defective product or the law dictates otherwise.

Earrings

Due to hygiene, special return conditions may apply to earrings. Only when a product legally falls under the hygiene exception and a seal applied after delivery has been broken, can the right of withdrawal be forfeited for that reason. This means we would not simply state all earrings as "non-returnable due to hygiene."

Cancelling or changing

Do you wish to change or cancel your order? Please contact us as soon as possible. If the production of a personalized item or an item made to your specifications has already started, cancellation or changes may no longer be feasible. This does not affect any statutory consumer rights.

Damaged or incorrect product

Check your order as soon as possible after receipt. Has an item arrived damaged, is there a manufacturing defect, or have you received an incorrect item? Please contact us, stating your order number. If possible, include clear photos of the product and packaging. We will assess the situation and, if necessary, provide a suitable solution. Your legal rights in case of a defective or incorrectly delivered product naturally remain applicable.

Colours & product photos

We do our best to display colours, materials, and details as true to life as possible. The actual colour may vary slightly due to screen settings, lighting conditions, and the natural or handmade nature of materials. For handmade and natural products, small differences compared to the item shown may also occur.

Payment

The available payment methods are displayed during checkout in our webshop. An order is put into production or processed according to the conditions stated for the respective product and during the ordering process.

Gift vouchers

When Hanna Peters offers gift vouchers, the conditions stated with the respective gift voucher apply. Gift vouchers cannot be exchanged for cash, unless otherwise required by law.

Questions before ordering

Are you unsure about a colour, size, material, production time, or would you like to know if an accessory can be delivered on time for your wedding? Please contact us before ordering.

Hanna Peters

Email: info@hannapeters.com
Phone/Whatsapp: +31615282906
Website: hannapeters.com